Why Choose an NBRA Member?
NBRA members displaying the CTSI Logo:
- Comply with a strict code of conduct
- Will treat you and your vehicle with respect
- Work to the highest standards
- Are backed by CTSI and the NBRA
The NBRA operates a Code of Practice approved by the Chartered Trading Standards Institute. This Code of Practice is applied in Bodyshops displaying the Approved Code logo against their profile.
This Code of Practice is designed to give you, the consumer, protections should the business not fulfil your expectations or be able to resolve any issues that you may have.
The National Conciliation Service is the NBRA’s Alternative Dispute Resolution service and is also accredited by the Chartered Trading Standards Institute. Acting impartially between yourself and the business, they access and act on the information you provide. If the business is not able to satisfy your issue or complaint, you can refer your case to:
National Conciliation Service
PO Box 6562
Phone: 01788 538317
NBRA - Code of Practice