Motofix have enjoyed another round of 100% successful Bsi audits across all eight sites during 2021, underpinning their dedication to delivering quality repairs.
Consistent compliance should be an objective of any vehicle repair business, but it takes hard work and commitment. Continually monitoring and implementing changes to processes in a uniform way throughout the group in a constantly evolving sector is a challenge embraced by Sue Cripps, General Manager for Standards and Compliance and a member of the Motofix Group Central Services team.
“Our sites have performed brilliantly last year” explains Sue. “We had eight clear audits with no non-conformances which is an incredible achievement given all the challenges and business upheaval throughout the pandemic”.
This performance is fully endorsed by Dean Markwell, Bsi Automotive Technical Delivery Manager “Motofix are a longstanding loyal BS10125 Kitemark client of Bsi. Over the years of conducting assessments at their sites, our assessors have observed how Motofix have fully embraced the intent of the standard and embedded robust controls within its repair processes. The ongoing investment in resources and the engagement of its staff are key aspects that stand out during our assessment process which provides a great indication of how seriously Motofix take its BS10125 certification. Alongside a standardised progressive management system in place at all of its sites, this ensures Motofix has the ongoing capability to repair vehicles to very high standards in an ever-evolving mobility landscape.
Promoting the BSI Kitemark Standard is a focus for Motofix and the importance of maintaining the standard through business processes and repair techniques are integral parts of new team member and apprentice induction programmes
It is a factor that is recognised by the team, as Michael Beale, Motofix Group Technical Manager, explains: “When I applied for the role at Motofix, I was impressed by how forthcoming the business was in promoting their pride in having the BSI Standard. I have to be honest and say that this along with the process and procedures adopted by Motofix heavily influenced my decision in join the group”.
Motofix are proud of their achievements in embracing the BSI Kitemark and continue to work in partnership with some corporate customers to develop and implement their own quality philosophy. More evidence of a business that is totally committed to their customers.