AutoSoft has completed a direct integration with the official WhatsApp Business Platform, bringing customer messages, repair images, documents and progress updates into the bodyshop management workflow.
We believe this is a first of its kind development within the UK bodyshop management system sector, allowing repairers to communicate with customers through WhatsApp without treating the conversation as a separate, disconnected process.
Repairers can use the integration to share:
• Repair progress updates
• Images from the repair journey
• Collection information
• Customer notifications and messages
Communication can remain connected to the relevant repair job, giving the repairer a clearer operational record while providing customers with updates through a familiar and convenient channel.
The aim is to reduce the time spent chasing customers, improve response times and create a more transparent journey from booking and estimate through to repair completion and final handover.
This forms part of AutoSoft’s wider strategy to connect customer communication, operational management, payments, estimating and business intelligence within one evolving automotive repair ecosystem.
