When Innocent Driver announced the appointment of Paul Taylor to its Advisory Board, it was clear his expertise and experience would bring real strength to the team. Before making his decision, Paul had several approaches from across the industry but ultimately chose Innocent Driver for what he sees as a rare opportunity to make a real difference – particularly for repairers.
Paul explained:
“What stands out for me at Innocent Driver is the absolute passion and obsession with delivering the very best service experience for customers at such an emotive and stressful time after an accident. The culture and team spirit here is brilliant – real people who genuinely care about what they do and are proud to do things the right way.”
“Another big factor for me is Tony. He’s one of the genuine good guys in the industry – an expert who wants to make a real difference by doing what’s right for customers, people, and suppliers, and by improving the reputation of claims management within our industry.”
“I’ve always championed the vital role that repairers play in the claims journey. Not just as suppliers, but as trusted partners. Reconnecting with this part of the industry is something I am genuinely looking forward to. Through Innocent Driver’s model, I want more repairers to experience what true claims service looks like: transparent, collaborative and built around operational certainty.
Knowing they’ll be paid promptly empowers them to focus on what they do best – delivering exceptional workmanship and providing peace of mind and mobility to customers under immense pressure, working to tight timescales.”
Founder and Managing Director, Tony Parris, said:
“There’s a combined 60 years of claims experience between Paul and myself and that really shows. Paul’s insight is already helping us sharpen our growth strategy and strengthen our supply chain as we scale.
For me, it’s not just about his track record, it’s the fact that he’s chosen us despite having plenty of other options. That’s a huge vote of confidence in what we’re building here at Innocent Driver. It tells our partners – repairers, brokers, and beyond – that our model stands up to scrutiny and attracts the kind of leadership that wants to make a real difference.”
Innocent Driver’s mission is to put drivers first. By providing replacement vehicles, managing repairs and handling claims with minimal hassle, the company is reshaping expectations of accident management. With over 585 Trustpilot reviews and a 4.9-star rating, Innocent Driver is proving that a customer-led model can deliver both service and scale.
With Paul’s support on the Advisory Board and the wider leadership team in place, Innocent Driver continues to focus on growth, innovation, and building trusted partnerships with repairers to deliver a seamless experience for customers.
