Dear Member,

Following on from NBRA’s Q4 market comment, we had hoped that the next would be far more positive. Unfortunately however, we find ourselves and the industry right back to the start again with Nicola Sturgeon announcing the Scottish lockdown on the 4th of Jan and Boris announcing the rest of the UK the following day.

Whilst these measures are clearly necessary to ease the burden on the NHS, they represent a body-blow to repairers still licking their wounds from the restrictions and repair volume reductions of 2020 as once again we expect claims frequency to plummet in January, February and March to perhaps 50% (or less) of pre-covid levels.

Chris Weeks, Director of NBRA, has his say on the repairer market for 2021 writing to 60 senior Insurance and Accident Management figures talking about some of the pressures the industry faces, expectations for the months ahead and relevant information regarding significant events approaching such as Insurance Industry Regulations (IIR).